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NW Quality Engineer

Aggregate function:  Technology
Business Area:  VT Network Quality
Posting Country:  Portugal
Date Posted:  5 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What's in it for you

The NW Quality Engineer plays a pivotal role in overseeing network E2E performance and customers’ QoE, while concurrently managing cross-functional projects that impact the quality of customer experience. This position requires a blend of operational acumen, project management skills, and a strong focus on data analysis to drive informed decision-making. 

What you’ll do

  • Operational Monitoring and Configuration: 
    • Responsible for the day-to-day operational tasks associated with monitoring and configuring network probes;
    • Ensure network performance and reliability meet established standards through proactive monitoring and troubleshooting.
  • Project Management: 
    • Lead and coordinate cross-functional projects aimed at enhancing the quality of customer experience within the mobile and fixed internet services;
    • Develop project plans, timelines, and milestones, and ensure timely execution;
    • Collaborate with cross-functional teams to identify and address network issues, facilitating problem-solving sessions and fostering a culture of collaboration;
    • Drive continuous improvement initiatives to ensure the highest level of service quality for our customers.
  •  Data Analysis and Decision Support: 
    • Utilize data analysis techniques to derive insights and support decision-making processes related to network optimization and customer experience enhancement; 
    • Interpret and present findings from data analysis to relevant stakeholders, informing strategic initiatives and operational improvements.

Who you are

  • Master’s in Telecommunications, Project Management preferred;
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a dynamic environment always considering the (internal and external) customer priorities; 
  • Strong verbal and written communication skills with the ability to articulate complex technical concepts to non-technical stakeholders; 
  • Proven ability to collaborate effectively within cross-functional teams and drive collective success; 
  • Demonstrated experience in managing projects, including planning, execution, and stakeholder management; 
  • Proficiency in data analysis techniques and tools to derive actionable insights and support decision-making;
  • Solid understanding of mobile and fixed internet services, including network architecture, protocols, and performance metrics;
  • Proficiency in SQL and/or Python for data manipulation and analysis;
  • Experience with Business Intelligence (BI) tools such as Power BI or Qlik Sense for data visualization and dashboarding
  • Familiarity with network monitoring and configuration tools and technologies;
  • Portuguese/English Language proficiency.

Who we are

We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »