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TOC Service Operations Specialist (m/f/d) for Vantage Towers

Aggregate function:  Technology
Business Area:  Vantage Towers Technology
Posting Country:  Portugal
Date Posted:  8 Nov 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

Your contribution

What makes you stand out

  • 5+ years of experience in Service Delivery, NOC/TOC Operations, or Telecommunications Infrastructure

  • Strong expertise in incident management, service monitoring, and escalation handling

  • Proven skills in troubleshooting, vendor/customer coordination, and cross-team collaboration

  • Solid analytical and reporting abilities with KPI/SLA tracking experience

  • Fluency in English, Spanish, and Portuguese (C1 CEFR)

  • Bachelor’s or Master’s degree in Telecommunications Engineering or related field

What's in it for you

  • A diverse, multicultural setup based on our values – Accountability, Respect, Teamwork, and Trust  – and the unique opportunity to shape the organisation 
  • An attractive salary package
  • Meal Allowance: Delivered on Pluxee card - €10.20/day
  • Pension Plan
  • Full Health Insurance: For employees and co-payment for family members
  • Life Insurance
  • 7 extra vacation days: 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
  • Parking Slot

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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