VodafoneThree - Programme Test & QA Manager

Location: Location Independent Worker  
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours:  Full time 37.5 hours per week – Mon to Fri

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone’s UK offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. 

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. 

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

As a Programme Test & QA Manager, you will lead and manage testing activities across VodafoneThree’s contact centre platforms, including Cisco UCCE, as well as related delivery programmes. The role ensures robust governance and high-quality outcomes for both customer-facing projects and internal solutions. It combines technical depth with strategic oversight, contributing to product lifecycle management, platform upgrades, and innovation initiatives.

It involves detailed test management across complex projects, ensuring that delivered solutions meet defined customer requirements and design specifications. The role also oversees quality gates and sign-off processes and owns the programme-level test strategy and supporting artefacts.

Operating within a bespoke and evolving environment, success in this role depends on a proactive mindset that balances structure with flexibility. Continuous shaping the testing function is required to meet the unique demands of the space, while supporting critical national infrastructure customers spanning health, policing and energy non-emergency services. Given the nature and profile of these services, security clearance is mandatory, and certain testing activities must be conducted outside regular working hours.

Who you are  

• Strong understanding of industry-recognised testing standards and methodologies, with proven experience in managing complex test cycles across Cisco contact centre platforms or similar environments.
• Experience designing and executing tests across diverse contact centre architectures, including dynamic IVR call flows, cloud-based integrations.
• Familiarity with contact centre components such as Cisco Voice Portal (CVP), Unified Intelligent Contact Management (ICM) scripting, and SQL based data handling is essential to support end-to-end validation
• Excellent communication and stakeholder management skills
• Collaborative mindset to cross-functional delivery and continuous improvement
• ISTQB Certified Tester (Foundation level or higher) would be desirable 

Worried that you don’t meet all the desired criteria exactly? 

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance. 

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. 

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.