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Fixed Network Quality Authority

Aggregate function:  Technology
Business Area:  VT Network Quality
Posting Country:  United Kingdom
Date Posted:  6 Mar 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Title: Fixed Analytics Authority
Location: Any UK Hub & Hybrid *
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week – Mon to Fri

 

Hybrid*
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
 
 

Who We Are
Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

 

Role Profile
To play a role within the Networks Quality UK team analysing Fixed network performance and benchmarking results. Working with internal engineering teams, Networks Strategy and Engineering functions and external stakeholders to deliver improvement plans and achieve best Fixed customer experience in UK. You will work with multiple cross functional teams to translate customer experience into actionable improvement opportunities.

 

Key Accountabilities

  • Evaluate Fixed Customer Feedback, e.g. NPS surveys, and map drivers for customer dissatisfaction to network performance deficits
  • Analyse Fixed customer care complaint calls and tickets with regards to systematic technical problems
  • Find pro-actively new sources of customer insight and feedback 
  • Understand market specific Fixed customer usage behaviour trends and conduct tool-based data analysis on customer usage and behaviour trends for predictive failure detection and quality improvements
  • Drive Network Probing, collection and analysis of network performance data with regards to Fixed customer experience and satisfaction
     

Core Competencies, Knowledge & Experience

  • Highly analytical with excellent communication skills – able to communicate confidently and effectively; able to explain complex concepts in a way that is easy to understand.
  • Good knowledge of the protocols in the area of DOCSIS, IPv4, IPv6, DNS, DHCP, QoS and NAT
  • Experience and knowledge of the architecture of DSL and FTTP
  • Knowledge of VoIP, SIP protocol
  • Network management knowledge (SNMP, MIB)
  • Good knowledge of the Wi-Fi environment


Must have Technical / Professional Qualifications:

  • University honours degree (second class or better) in Telecommunication, Electrical or Electronic Engineering, Computer Science or equivalent industry experience
  • Strong Technical Expertise wrt Fixed Networks

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 

What’s in it for you?
This opportunity offers a competitive salary and there will be ongoing and relevant training to support you in role. You’ll also get to work with a fun, local team who are passionate about what they do, all with the support and backing of Vodafone to inspire you to be your very best! 
 
 

Together we can
Vodafone UK are regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

 

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please let us know and we’ll be happy to discuss this with you.
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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