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Digital & OSS Customer Experience Management (CEM)

Aggregate function:  Technology
Business Area:  VT Netw. Strategy Archit. Eng.
Posting Country:  Spain
Date Posted:  6 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.


This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.


Come and join us to create the future together!


For the role of Digital & OSS Customer Experience Management (CEM) you will be responsible for providing Customer Experience Management systems for Mobile and Fixed Networks across EU markets. These systems allow network experts to monitor and analyze the performance of our services from the customer's perspective. This role is crucial to ensure that our customers receive the best possible quality of service and to identify areas for continuous improvement.

 

The responsibilities include:

  • Select, design, and deploy CEM systems that provide a comprehensive view of service performance for Fixed and Mobile Networks across EU markets.
  • Interact with internal customers and stakeholders to understand their needs and use cases, proposing the best technical solutions within time and budget.
  • Produce technical specifications based on customer requirements and work jointly with vendors to come to a design, SOW, and quotation.
  • Manage the engineering and delivery of projects across EU markets, including coordination with relevant customers, vendors, and stakeholders.
  • Identify and drive harmonization and simplification initiatives.
  • Be in charge of LCM and testing activities.
  • Stay updated with the latest trends and technologies in CEM, Analytics and Automation systems

What you bring

  • Degree in Engineering.
  • Excellent understanding of telecom networks and services (fixed & mobile).
  • Advanced project management skills.
  • Knowledge of Analytics and Big Data architectures and tools.
  • Experience in Systems deployment and integration (OSS/IT) both on prem and private/public clouds
  • Programming skills (Python, R).
  • Good communication and presentation skills.
  • Ability to make decisions and evaluate medium- and long-term effects, teamwork-oriented spirit.
  • Proficient in both written and spoken English.
  • Experience working in international teams, multi-cultural and managing budget.
  • Stakeholder management capability and strong target orientation.

 

Please, apply with an English version of your CV.

Why Vodafone?
At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities.  We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.

 

Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.


We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.


Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
 

Benefits: 

  • We offer hybrid (2 days in the office)
  • Competitive salary.
  • Intensive Summer Schedule.
  • Intensive schedule every Friday.
  • Health Insurance.
  • Life insurance.
  • 25 days holiday + December 24th and 31st.
  • Restaurant tickets.
  • Online training.

 

#LiHybrid 
REF: 261704

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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