Application Development Specialist

Location:  London/Newbury + *Hybrid
Salary:  Excellent basic salary plus bonus and Vodafone benefits
Working Hours:  Full time 37.5 hours per week – Mon to Fri



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.



What you’ll do 

As Application Development Specialist you will deliver the telephony solutions we offer to our customers, identifying the business and end-user requirements for call routing requirements and translate them into working solutions using Cisco UCCE components specifically ICM (Intelligent Contact Management) and CVP (Cisco Voice Portal).

 

• You will work with the project team and Vodafone customer account teams to design and integrate custom applications on Voice & Contact Centre Platforms to agreed timescales and within budget. 
• You will engage with key customer and internal stakeholder to produce detailed application design documentation and support those designs through to completion. 
• You will act as a subject matter expert, supporting all parties throughout the project lifecycle, providing technical input to complete the application build and agree customer’s transition/migration plan.
• You will manage the delivery of applications, working with third party vendors, internal teams and the customer to ensure all parties’ requirements are delivered.
• You will assist the project team with the resolution of technical issues and deliver service enhancements to operational contact centre solutions. 
• You will complete Application Development unit testing and support the Vodafone and customer test teams.
• You will work with internal Vodafone teams to ensure knowledge and expertise are shared and the customer solution is successfully handed over into support/operations.

Who you are 
 

• You will have experience working with Cisco UCCE components, specifically ICM (Intelligent Contract Management) and CVP (Customer Voice Portal). 
• You will have experience of MI/reporting tools, including SQL & CUIC dashboard. 
• You will have strong SQL skills for data management, reporting, and integrations with UCCE. 
• You will have experience working with API's databases, and scripts to enable smooth integration between Cisco UCCE and other platforms.
• You will have a solid understanding of networking principles, VoIP, SIP and telephony systems that support Cisco UCCE. 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.



What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 



Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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