Apply now »

IT Operations Specialist

Aggregate function:  Technology
Business Area:  VT IT Ops,Infrastr.&Techn.VOIS
Posting Country:  United Kingdom
Date Posted:  1 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location:  Newbury + Hybrid
Salary:  Excellent basic salary plus bonus and Vodafone benefits
Working Hours:  Full time 37.5 hours per week – Monday to Friday



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
 

 

 

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.
 

What you’ll do
 

  • To analyse, report and investigate service performance metrics, in order to measure service support quality and recommend improvements. 
  • To ensure that UK IT Operations meets the needs of customers, users, and business stakeholders. 
  • To assist the Technical Authority with internal and external reviews with local business areas, Group Technology and external vendors where required
  • Identify, log, categorize, prioritize, resolve incidents and raise a problem when required 
  • Develop the event categorization framework to qualify events and determine remediating actions. Filter events to determine the level of criticality and the escalation route required
  • Appropriate control for events, conducting preliminary business impact analysis in order to understand and communicate to the appropriate functions to take appropriate response 
  • Consolidate and aggregate events from monitoring and management tools, and make sense of them to understand and link their impact on business services 




Who you are
 

  • Experience in incident/problem management and root cause analysis
  • Knowledge of, or experience in adhering to ITIL processes and procedures
  • An understanding of telecommunications and IT services, and the technologies used to deliver them.
  • Ability to work across the organisation and liaise with people in other functions collaboratively
  • Strong interpersonal and communication skills
  • Flexible with the ability to maintain effectiveness in a changing environment
  • Ability to collaborate with diverse groups (customers/suppliers, onshore/offshore)



Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#vodafoneuk
#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »