CX Platforms Owner (Medallia)

Position characteristics

Long-term, continuous development and maintenance of Medallia (Experience Management Software Platform).

What will you do here?

• Act as the primary owner and administrator of the Medallia platform, overseeing configuration, customization, and system integrations.
• Ensure the platform is optimally configured to meet business objectives, collecting and analyzing data (program health) to drive platform enhancements.
• Collaborate with key stakeholders, including CX and insight teams, IT to understand requirements, align platform capabilities with organizational goals and deliver a solution (on Vodafone side).
• Develop and deliver training programs about technical part of the platform (e.g. access/roles configurations) for users to ensure effective and efficient utilization.
• Create and maintain comprehensive documentation for platform configurations, workflows, and best practices.
• Stay informed about updates and new features (e.g. technical set-ups and configurations) released by Medallia, evaluating their potential impact and implementing changes as needed.
• Conduct regular quality assurance checks to ensure data accuracy, survey integrity, and system reliability; address and resolve issues promptly, escalating as needed to Medallia support.

What knowledge and skills do we expect?

• Medallia platform knowledge/experience is a big benefit
• Internal stakeholder management (IT, end-users, third parties, etc.)
• Basic project management skills (attention to detail, ability to complete tasks, to escalate, to timebox, …)
• Ability to understand data cross-system integration
• Passion for innovation, learning new things and discovering new ways of doing things
• For research jobs support: ability to handle relatively large amounts of data (adjustments, transformation, processing) while using Excel, Power Query, SPSS, Power BI, etc.
• Analytical thinking, ability to connect the dots, to help distil insights out of raw data

And we offer you

• We currently work in a roughly 3 days from home, 2 days in the office mode,
• Here, we address each other informally and aren’t really bothered about a dress code… It suits us all just fine, and we hope you’ll feel good among us too.
• Annual bonus
• We keep up with the times or even a step ahead, so with us you can enjoy 5 weeks of vacation, 5 personal days
• We also think about parents, with 16 weeks vacations for new parents and the option of returning to work sooner under exceptional conditions for moms.
• If Vodafone, then full on – you will get a mobile phone and a great unlimited tariff, plus 22 000 benefit points per year which you can use in the cafeteria to buy vacations, educational courses or just to invite your dearest to the cinema.
• We’re located on a metro line – right at the entrance actually – our headquarters are in Stodůlky. You’ll find everything you need in the building and the vicinity for your lunch break or coffee break, and you can even shop in the nearby stores.
• And if you need to shake it off after work, you can grab one of the bikes we rent, or go to our gym located in the building.

Who we are

At Vodafone, we’re passionate about creating inclusive workplaces where everyone can be themselves and achieve their best. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, age, genders, gender identities, abilities, sexual orientation, and everything that makes us unique. We want the best people to join us and make their difference, so we will always consider requests for flexible working (such as full-time, part-time, home-working).