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Manager Telemetry & Troubleshooting

Aggregate function:  Technology
Business Area:  VT Netw. Strategy Archit. Eng.
Posting Country:  Czech Republic
Date Posted:  17 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Short Description

We can offer this position as part time job in case of your interest.

What you’ll do

  • The manager of the team is accountable for the system engineering of telemetry and troubleshooting tools for all access technologies (DSL, fibre, cable, mobile) to collect, aggregate and forward data to data lakes or GUIs used by Customer Fulilment, Customer Operations and Network Operations to identify bottlenecks and issues for customer services in the Vodafone Network. The team is accountable to provide these services in all markets in the NSE scope.

  • Analyse the business’s requirements and technical trends for Network Data Management and Analysis / Reporting systems in the market and define the application’s evolution roadmap

  • The manager of the team is accountable to define and evolve the standardized interface for collection of diagnostic and telemetry data in collaboration with our Wholesale partners.

  • The manager of the team is accountable for the system lifecycle within the technical area and ensures security and lcm policy compliance.

  • The manager of the team is accountable to define the worksplit, FTE, budget and workforce planning to be able to fulfil all demands and requirements from CBU, EBU, Customer Fulfilment, VNO and other Vodafone units.

  • The manager of the team is accountable to define and evolve the standardized interface for collection of diagnostic and telemetry data in collaboration with our Wholesale partners.

Skills we need

  • Professional experience in Telecommunications or IT engineering. Multi-cultural / multinational experience desirable.

  • Excellent know how of network access technologies (DSL, fibre, cable, mobile)

  • Excellent knowledge in methods of IT- & Software Engineering, SAFe/agile, Project & Lifecycle Management and IT Standards e.g. ITIL, ETOM etc.

  • Fluent in English, both verbally and written

  • Ability to give orientation to the team, to prioritise and to reduce complexity

  • Strong cost and performance orientation

  • Very strong communication skills to manage and influence relevant stakeholders in all markets and on Group level

  • Ability to work across functional and cultural boundaries to deliver results and to drive change

What's in it for you

  • We currently work in a roughly 3 days from home, 2 days in the office mode,
  • Here, we address each other informally and aren’t really bothered about a dress code… It suits us all just fine, and we hope you’ll feel good among us too.
  • Annual bonus
  • We keep up with the times or even a step ahead, so with us you can enjoy 5 weeks of vacation, 5 personal days
  • We also think about parents, with 16 weeks vacations for new parents and the option of returning to work sooner under exceptional conditions for moms.
  • If Vodafone, then full on – you will get a mobile phone and a great unlimited tariff, plus 22 000 benefit points per year which you can use in the cafeteria to buy vacations, educational courses or just to invite your dearest to the cinema.
  • We’re located on a metro line – right at the entrance actually – our headquarters are in Stodůlky. You’ll find everything you need in the building and the vicinity for your lunch break or coffee break, and you can even shop in the nearby stores.
  • And if you need to shake it off after work, you can grab one of the bikes we rent, or go to our gym located in the building.

Together we can

At Vodafone, we’re passionate about creating inclusive workplaces where everyone can be themselves and achieve their best. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, age, genders, gender identities, abilities, sexual orientation, and everything that makes us unique. We want the best people to join us and make their difference, so we will always consider requests for flexible working (such as full-time, part-time, home-working).

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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