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Assistant Manager_IT Operation _PUNE

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  3 Jun 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

 

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

 

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

Minimum – 4 years’ experience
Location – Pune
Work Mode - Onsite (9:30 -6:30 PM)

  1. End User Desktop Support
  2. ITIL fundamentals
  3. Windows/Linux/MAC
  4. VC services and Skype applications, Print Server, Exchange, Mobile Device Management, Workplace i.e. Client/Hardware, Software roll outs
  5. AD, DHCP, DNS, File services
  • Roles & responsibilities
  • Manage all End user Office IT Infrastructure environments and vendor team for Pune-office location to ensure quality service for end users across VOIS India for the field support services including.
  • Responsible for administrative tasks related to Client OS, office clients, VDI clients, VC, printing and mass communication display  
  • Manage CSAT, Provide VIP Support and handling User Escalation
  • Supporting for ensuring service levels and KPI’s are achieved
  • Technical documentation and work instructions preparation and review
  • Aligning testing, pre, and post changes mode, zero failed changes
  • Should be able to manage day to day reporting to site leads
  • Coordinate with other staff, to prioritize and work on continuing to improve existing systems
  • Understanding of infrastructure setups & Application for a large variety of Network & server-based business applications
  • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Participate in anticipating, mitigating, identifying, troubleshooting, and resolving hardware and software issues on servers in a timely and accurate fashion
  • Governance of external partners
  • Coordinating for Annual maintenance contract by preparing scope of work and service levels in line with customer requirement.
  • Drive the vulnerability and compliance activities
  • Contact vendors in case of system failures

India

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

 

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

 

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

 

Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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