Cyber Security Incident Responder - VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a skilled Cyber Security Incident Responder to join our 24/7 VCI Cyber Security and Incident Response Team. This role is pivotal in ensuring seamless business operations by investigating and analysing security alerts, triaging incidents, and collaborating with cross-functional teams to mitigate threats. The individual will contribute to process improvement, knowledge sharing, and continuous enhancement of security protocols across cloud platforms and SIEM technologies.
What you’ll do
- Investigate, analyse, and triage security alerts across platforms.
- Respond to incidents promptly, contain threats, and mitigate impact.
- Collaborate with CSIRT and local market teams for ongoing cases.
- Create and maintain SOPs, KEDBs, and process documentation.
- Develop and refine SIEM correlation rules and playbooks.
- Conduct knowledge-sharing sessions and build internal knowledgebases.
- Participate in daily stand-ups and maintain operational communication.
- Prepare detailed incident reports and provide updates to management.
- Support vulnerability management and post-incident reviews.
- Mentor and guide new team members.
Who you are
- Minimum 4 years of experience in Cyber Security, SIEM, and incident management.
- Proficient in SIEM technologies such as ArcSight, ELK, Splunk, QRadar, LogRhythm.
- Strong understanding of network and security concepts.
- Skilled in analytical thinking and effective communication.
- Capable of creating playbooks and contributing to process improvement.
- Holds industry-recognised certifications such as CCNA Cyber Ops, CEH; SANS certification is a plus.
- Demonstrates a proactive approach to learning and mentoring.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work in a dynamic, global cyber security environment.
- Exposure to cutting-edge SIEM platforms and cloud technologies.
- Collaborative culture with knowledge-sharing and mentoring.
- Continuous learning and development through certifications and training.
- Contribution to impactful security operations and incident response.
What skills you will learn
- Advanced incident response techniques and threat analysis.
- SIEM rule creation and platform fine-tuning.
- Cross-functional collaboration and communication in high-pressure scenarios.
- Process documentation and knowledgebase development.
- Vulnerability management and post-incident review practices.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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