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Deputy Manager-Servicenow & Qualys Reporting & Analytics_Pune

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  17 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

IT Specialist (ServiceNow, Qualys, Power Platform, Excel)

Job Summary:
We are looking for a highly skilled IT Specialist with expertise in ServiceNow, Qualys, Microsoft Power Platform, and Excel to support IT operations, security, and automation initiatives. The ideal candidate will be responsible for leveraging these technologies to streamline workflows, enhance security, and drive data-driven decision-making.

Key Responsibilities:

ServiceNow Expertise
•Configure and customize ServiceNow modules such as ITSM, CMDB, Asset Management, and Service Catalog.
•Develop and manage workflows, business rules, UI policies, and access controls.
•Integrate ServiceNow with third-party tools for enhanced IT service management.
•Generate reports and dashboards to track IT performance and incident trends.

Qualys Security & Vulnerability Management:
•Manage Qualys Vulnerability Management, Policy Compliance, and Web Application Scanning.
•Analyze vulnerability reports and coordinate remediation efforts.
•Integrate Qualys with ServiceNow SecOps or other ITSM platforms.

Power Platform & IT Automation:
•Automate IT processes using Power Automate.
•Develop custom Power Apps for IT service management and reporting.
•Create Power BI dashboards for real-time IT security and operational insights.

Excel Data Analysis & Reporting
•Perform advanced data analysis using PivotTables, VLOOKUP, and Power Query.
•Create IT and security reports for internal teams and leadership.
•Automate data processing and visualization for IT performance tracking.

Required Skills & Qualifications:
•7+ years of experience in IT operations, security, or automation.
•Hands-on experience with ServiceNow (ITSM, CMDB, workflows, integrations).
•Strong knowledge of Qualys vulnerability management.
•Proficiency in Microsoft Power Platform (Power Automate, Power Apps, Power BI).
•Advanced Excel skills for data analysis, automation, and reporting.
•Strong problem-solving and analytical skills.
•Excellent communication and documentation abilities.

Preferred Qualifications:
•ServiceNow Certified System Administrator (CSA).
•Qualys Certified Vulnerability Management Specialist.
•Microsoft Power Platform certification (PL-900, PL-100, or PL-400).
•Understanding of ITIL best practices and IT service management processes.

VOIS Equal Opportunity Employer Commitment India

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch! 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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