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Deputy Manager_Assistant Lead_Operation Specialist- Product Manage_Pune

Aggregate function:  Technology
Business Area:  VT Network Operations
Posting Country:  India
Date Posted:  21 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About this Role

In this role, you will be responsible for performing Incident, Service, Problem, and Change management for the service. You will build, implement, upgrade, and support new and existing infrastructure applications. You will conduct impact assessments to prioritize system recovery in the event of a failure. Additionally, you will manage Root Cause Analysis, Lessons Learned, and prevention processes to provide high-standard deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction). You will provide 24/7 technical support, gathering all the required information from the customer or monitoring systems to solve all end-to-end service incidents. You will contribute to Year-on-Year Major Incident reduction in the Network by 30%. You will work in compliance with the operational agreements and fulfil the key performance indicators of the service (speed, response time, error rate). You will strive for ongoing service enhancements while designing and implementing automation logic within the service.

Who are you

You are an individual with excellent working knowledge of L7 protocols like HTTP/HTTPS, Diameter, SS7, etc. You have excellent knowledge of Installation, Commissioning, and integration of applications with Linux OS in Cloud Environment along with Administration and troubleshooting of UNIX Operating System (Linux/Solaris). You possess excellent working knowledge in SQL/MySQL and are proficient in utilizing network tracing tools, including Wireshark, with extensive hands-on experience. You have good analytical and log debugging skills (scripting knowledge is a value added). You are familiar with load balancing firewalls, network tools such as iptables, Linux IPVS, HA Proxy, etc. You have experience with virtualization technologies, such as Citrix, VMware, and Network DevOps Tools. You possess automation expertise, particularly with Shell scripting and Python programming. You are skilled in creating and compiling presentations and reports with precision and attention to detail using Excel, PowerPoint, Power BI.

What you will do

  • Perform Incident, Service, Problem, and Change management for the service.
  • Build, implement, upgrade, and support new and existing infrastructure applications.
  • Conduct impact assessments to prioritize system recovery in the event of a failure.
  • Manage Root Cause Analysis, Lessons Learned, and prevention processes to provide high-standard deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction).
  • Provide 24/7 technical support, gathering all the required information from the customer or monitoring systems to solve all end-to-end service incidents.
  • Contribute to Year-on-Year Major Incident reduction in the Network by 30%.
  • Work in compliance with the operational agreements and fulfil the key performance indicators of the service (speed, response time, error rate).
  • Strive for ongoing service enhancements while designing and implementing automation logic within the service.

What skills you need

  • Excellent working knowledge of L7 protocols like HTTP/HTTPS, Diameter, SS7, etc.
  • Excellent knowledge of Installation, Commissioning, and integration of applications with Linux OS in Cloud Environment along with Administration and troubleshooting of UNIX Operating System (Linux/Solaris).
  • Excellent working knowledge in SQL/MySQL.
  • Proficient in utilizing network tracing tools, including Wireshark, with extensive hands-on experience.
  • Good analytical and log debugging skills (scripting knowledge is a value added).
  • Familiarity with load balancing firewalls, network tools such as iptables, Linux IPVS, HA Proxy, etc.
  • Experience with virtualization technologies, such as Citrix, VMware.
  • Experience with Network DevOps Tools.
  • Possesses automation expertise, particularly with Shell scripting and Python programming.
  • Creating and compiling presentations and reports with precision and attention to detail using Excel, PowerPoint, Power BI.

What skills you will learn

  • Advanced techniques in Incident, Service, Problem, and Change management.
  • Cutting-edge methods for building, implementing, upgrading, and supporting infrastructure applications.
  • Enhanced impact assessment strategies for system recovery prioritization.
  • In-depth Root Cause Analysis, Lessons Learned, and prevention processes.
  • Comprehensive approaches to providing 24/7 technical support and solving end-to-end service incidents.
  • Effective strategies for contributing to Year-on-Year Major Incident reduction in the Network.
  • Best practices for working in compliance with operational agreements and fulfilling key performance indicators.
  • Innovative approaches to ongoing service enhancements and automation logic design and implementation.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. #VOIS #BeUnrivalled #CreateTheFuture About Vodafone: You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

 

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

 

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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