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IT Resilience Speciialist_Senior Manager_Pune

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  13 Jun 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.#VOIS

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role purpose

The Business Continuity Advisor will be working hand in hand with the Vodafone Group VCI (Vodafone Cloud and Infrastructure) teams owning the Group Data Centres and is accountable to

  • Support designing the Business Continuity Management System of VCI group at all levels: strategical, tactical and operational.
  • Provide valuable input to maintain and improve the Business Continuity Management System in strict alignment with other strategic VF programs, most notably the IT Resiliency Program. 
  • Actively participate in BC and IT Resiliency exercises and support Risk Assessments activities on the Data Centres managed by VCI.
  • Support in developing structured policies and plans, producing and/or reviewing deliverables, devise models (e.g. for assessing BC Risks, BIA) in coordination with other group entities (Risk Management, Group Business Continuity). 

 

Key-responsibilities

  • Support the Business Continuity and Compliance activities with Vodafone Group entities. 
  • Provide methodology and techniques to address relevant areas in the BC domain, such as IT Risk Management and IT Resilience.
  • Support organizational and innovation change processes to strengthen IT Resilience and to improve Business Continuity.
  • Provide expertise and advice on Business Continuity improvements, implementations, and possible evolutions.
  • Support internal and external audits, which will enable Vodafone to demonstrate compliance both to VF Group policies and to international standards like ISO 22301, ISO 20000, and ISO 27001.
  • Implementing recommendations of the audit report wherever possible.
  • Updating the business continuity arrangements to ensure completeness and accuracy
  • Document, schedule and plan the DR tests for the VF Group mission critical services located in the main DC.
  • Periodically reviewing BCMS process stages that are identified as having gaps and weaknesses.

Requirements:

Education:

Bachelor Degree mandatory

Master degree optional.

 

Professional Skills/Certifications:

ISO22301 or equivalent accreditation, CISA/CISM mandatory

ISO27001/2, CRISC Optional

Experience, Skills & Competencies:

  • Strong skills on Business Continuity standards, methodologies, and practices
  • Strong skills in presenting results/interacting with international C-level senior managers.
  • Strong skills on redundant technical architecture for Business Continuity compliance
  • Deep knowledge of MNC company structure and able to interact in a multiple stakeholders environment
  • Able to autonomously drive multiple conversations and tasks at a time.
  • Able to analyse information and data to detect potential issues, threats or non-conformities, possible process failures and gaps.
  • Fluent English
  • A minimum of 1 to 3 years’ experience in Data Centre environment

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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