Manager_ Network Specialist Tools & Data
About_VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
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About_VOIS India
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Core abilities, knowledge, and experience
•Solution Design experience on OSS tools with OSS domain knowledge
•Good experience on Next Gen OSS and automations tools
•Experience working with Telco OSS systems (i.e. Amdocs Cramer)
•Experience working in a telecoms environment, specifically in Network Deployment, RAN or Network Operations (2G, 3G, 4G and 5G)
•Familiar working in an agile environment
•Experience with the different infrastructure setups, including VMware virtualization, Openstack structure and NFV setup
•Excellent communication, presentation, technical writing, coaching & leadership skills with excellent command of English
•Cross-functional and multi-cultural collaboration, Team worker
Must have skills
•Python
•Software Development Fundamentals
•Excel
•Amdocs Cramer
•Azure DevOps
•Telecom Domain knowledge
Roles and Responsibilities
•Assist all stakeholders and teams involved with eliminating blockers and overcoming obsticles in the delivery lifecycle
•Collaborating directly with Suppliers and Partners to deliver actions within the Tools & Interfaces team
•Provide progress reports back to the team manager, senior leaders for issues and incidents
•Contribute to DevOps backlog
•Document and provide technical guidelines and best practices to operations and development teams.
•Architect & provide solutions for business tools including high availability and disaster recovery
•Evaluate and identify opportunities to apply new technology solutions or ways of working to existing or upcoming products & services and to integration with legacy systems
•Use your knowledge and expertise of the OSS tools utilised in our network to design and deployment of OSS tools to our stakeholders and customers with their requirements and support BAU activities.
•Assisting the team in delivering our regulatory obligations to Ofcom, our regulator in the UK.
•Assist the team in UAT sign off for new & existing tools developments.
•Providing support for operational issues of the tools and escalations related to our Tools & Data utilised within Networks in the UK.
•Carrying out RCA (Root Cause Analysis) on data related issues escalated to the team
_VOIS Equal Opportunity Employer Commitment
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!