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Manager_Architect Performance Engineer

Aggregate function:  Technology
Business Area:  VT Network Operations
Posting Country:  India
Date Posted:  30 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

 Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

 Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

 

n 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role

Primary Objectives: 
•Execute or manage major/critical incidents, problems and service requests including implementation of workarounds. Manage operational readiness for existing & newly onboarded solutions.
•Documentation and knowledge sharing: Utilizing Confluence and Jira to document, track, and manage project plans, tasks, and issues and best practices to ensure smooth knowledge transfer and enable other team members to understand and troubleshoot the end-to-end services.
•Create and maintain fail safe environment to achieve ~100% availability. 
•Monitor system performance, analyse trends, and provide recommendations for capacity planning.
•Collaboration and communication: Work closely with cross-functional teams, including development, operations, and end-user to understand their needs and provide technical guidance and support.
•Support in implementation of data security policies, and procedure to safeguard sensitive data information.
•Utilizing data analytics techniques to analyse system performance, identify bottlenecks, and recommend improvements via status reporting.
•For the services provided, modify, and adapt the software solutions for a better performance and experience offered to the customer.

Core competencies, knowledge, and experience

Overall 8 + years of experience of customisation/configuration, installation of Performance management tools.
•Proficiency in Kubernetes for container orchestration and management. Skilled on DevOps practices & hands on experience on Git, Git-CI, Jenkins, Ansible, Elastic search, Kafka, Kibana, Docker.
•Strong knowledge of Google cloud for storage and management of data. Analytics in Power BI to formulate service data. 
•In-depth understanding of Unix/Linux operating systems and system administration. Strong scripting and automation skills using languages like Bash, Python or perl.
•Depth knowledge of Elastic and Kibana. Understand on how indixes, AE Scheduler, yarn works. 
•Experience in a multinational environment
•Excellent communication and presentation skills in English (both written and spoken)

VOIS Equal Opportunity Employer Commitment

India:

 VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

 As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

 By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

 Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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