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Manager_Lead_KRI/MIS BAU Reporting_Cyber Security_Pune/Bangalore

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  10 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

_VOIS Intro

About _VOIS:

 

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

 

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

 

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS Centre Intro

About _VOIS India:

 

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role Purpose

As part of the new Cyber Adaptive Risk Method (CARM), we are focusing more and more on using data to make risk-based decisions, and track Cyber Risk reduction across the business. This role is to help bring in new data feeds into the central Qliksense and Google Cloud Data Lake, and manage existing feeds already onboarded. This person will be responsible for maintaining the accuracy of data and the Key Risk Indicators (KRIs), engaging with the Vodafone Markets & Entities to interrogate that data and handling any queries on the data, supporting the monthly reporting process to senior management.

Key accountabilities and decision ownership

  • Responsible for engaging Data owners and Markets/Entities to ensure the accuracy and integrity of the data feeds.
  • Supporting the team in maintaining the accuracy and timeliness of KRIs, interrogating the data, reviewing commentary from data owners and tracking actions raised by data issues or senior management.
  • Support the team on the monthly reporting cycle to make sure reports are delivered on time and with accuracy and handling queries and service requests from markets/entities and data owners.
  • Responsible for the accuracy for all senior management reporting, collating monthly dashboards, presenting progress to leadership team and working with Global and Market SPOCs to collate programme and KRI reporting.

Core competencies, knowledge and experience

  • Technical understanding of Security KPIs & KRIs, allowing trend analysis, forecasting and support Leadership Team decision making.
  • Experience designing and implementing reporting metrics in a technology or cyber security environment.
  • Proactive, organised and able to work autonomously and to strict deadlines, with high levels of delegated authority.
  • Ability to make recommendations based on data and analysis, and report with a clear story.
  • Sound judgement and decision making skills to address and resolve business issues, with a focus on continual improvement and process automation.
  • Strong communication skills with the ability to dissect complex information for use across various mediums and channels.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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