Market Engagement Lead_Senior Manager
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Market Engagement Lead to join our HR Transformation function within VOIS CF Services. This role is pivotal in bridging global HR transformation teams and local market HR stakeholders. The individual will ensure that market-specific needs are accurately captured and reflected in global HR initiatives, supporting seamless adoption and alignment with the broader HR Products, Services & Transformation vision. Based in India, this role reports to the Lead Solutions Owner and operates within a highly collaborative, matrixed environment.
What you will do
- Lead structured engagement with HR teams across markets to gather, validate, and prioritise local requirements.
- Represent market perspectives in global design forums, ensuring compliance and operational nuances are addressed.
- Drive readiness and change management activities to support deployment of global HR solutions.
- Coordinate with solution owners, IT, and process leads to resolve market-specific issues and escalations.
- Monitor market adoption and feedback post-implementation to identify improvement opportunities.
- Maintain a repository of market-specific requirements, decisions, and deviations for governance.
- Support training and communication efforts to ensure consistent understanding of transformation objectives.
Who you are
- Experienced in HR transformation or large-scale change programmes, ideally in a multinational setting.
- Strong understanding of HR processes and priorities.
- Skilled in stakeholder management, with the ability to influence across geographies and cultures.
- Effective communicator and facilitator, capable of bridging global and local perspectives.
- Proficient in managing workshops, requirement gathering, and change impact assessments.
- Able to work independently and collaboratively within a matrixed organisation.
- Holds 8–12 years of experience in HR, transformation, or programme management.
- Bachelor’s degree in HR, Business Administration, or related field.
- Familiar with HRIS platforms such as SAP SuccessFactors or Workday.
- Knowledgeable in Agile and/or Waterfall project methodologies.
Not a Perfect Fit?
What’s in it for you
- Opportunity to influence global HR transformation initiatives.
- Exposure to diverse markets and cross-cultural collaboration.
- A strategic role with visibility across global and local HR teams.
- Experience in driving change and innovation within a global organisation.
- Work in a dynamic, inclusive, and future-focused environment.
What skills you will learn
- Advanced stakeholder engagement and change management techniques.
- Strategic alignment of global solutions with local market needs.
- Governance and compliance in HR transformation.
- Agile and Waterfall project delivery methodologies.
- HRIS platform utilisation and optimisation.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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