Pega Decisioning Architect - VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this role
We are seeking a skilled Pega Decisioning Architect to lead the application development and maintenance of Vodafone’s Customer Decision Hub (CDH) platforms across the EU market. This role is ideal for individuals with deep expertise in Pega CDH, who can ensure platform stability, performance, and compliance while driving targeted enhancements. The role combines technical authority with hands-on reliability engineering and development support.
What you’ll do
- Design and optimise decisioning strategies, engagement policies, arbitration logic, and treatments within Pega CDH.
- Deliver enhancements that improve platform stability and value, including resiliency patterns and retry mechanisms.
- Engineer robust integrations using REST/SOAP and Kafka, ensuring high code quality and peer-reviewed outputs.
- Act as the application support owner for CDH, managing incident triage, service restoration, and cross-team coordination.
- Develop observability tools including PDC/Splunk dashboards, health checks, and alerting mechanisms.
- Lead post-incident root cause analyses and define corrective/preventive actions.
- Optimise NBA strategies, data flows, queue processors, and containers for performance.
- Manage capacity planning and data stewardship for Oracle and Cassandra systems.
- Maintain runbooks, SOPs, operational dashboards, RCA reports, and upgrade playbooks with rollback plans.
Who you are
- 4–6 years of experience in Pega, with 3–5+ years in CDH/Decisioning at scale.
- Proven ownership of application maintenance and reliability engineering.
- Strong expertise in NBA Designer, ADM, Prediction Studio, strategies, containers, and data flows.
- Skilled in log analysis, performance tuning, and integration technologies (REST/SOAP).
- Familiar with Oracle, Cassandra, SQL, Kafka, and observability tools such as PDC and Splunk.
- Preferred certifications: CSSA, CSA, CPDC.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to lead and shape the reliability of a critical decisioning platform across multiple markets.
- Exposure to cutting-edge technologies in decisioning, data integration, and observability.
- Collaborative work environment with cross-functional teams and global stakeholders.
- Structured processes for incident management, upgrades, and performance optimisation.
What skills you will learn
- Advanced Pega CDH architecture and strategy design.
- Real-time and batch performance tuning techniques.
- Observability engineering using PDC and Splunk.
- Scalable integration design with Kafka and REST/SOAP.
- Incident response leadership and RCA methodologies.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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