Senior Engineer_Assistant Manager_Backup & Storage Admistrator_Pune
About _VOIS
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Key Accntabilties
- Working Experience on any Backup Technologies : Avamar or Networker or Cohesity or Rubrik or Veeam or Netbackup or Backup exec or HPDP or IDPA etc
- Knowledge on DELL Avamar or DELL networker
- Should have good knowledge and experience to manage the online backup modules such as Oracle, MSSQL, SAP, NDMP etc.
- More than Intermediate level of knowledge on Infrastructure such as Unix, Database, Windows
- Should have good understanding of ITIL - Incident, Problem and Change Management
- Responsible for handling day-to-day issues related to the Backup Servers assigned.
- Responsible to update the assigned incidents with right resolutions as performed on the cases
- Should escalate the cases which requires intervention by other teams
- Communication to the requestors on their cases in timely manner
- Should collaborate with-in team and Technical Consultants to discuss the pending cases to arrive at resolutions
- Should flash high-risk cases to the Leads so that relevant MIMP cycle to be initiated.
- Should have exposure to manage Heterogeneous Environment, approximately should have handled 10+ Servers and 15000+ Clients
- Should have good communication skills both Verbal and Writing
#_VOIS
_VOIS Equal Opportunity Employer Commitment
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!