Senior Executive-M365, Exchange On-Premises/Exchange Server-Pune
Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About This Role
We are seeking a skilled and motivated L2 Support Engineer to join our Workplace & Desktop Solutions team within IT Operations. This role focuses on providing second-level support for Microsoft 365 (M365) services including Teams, Exchange Online, Defender for M365, Purview, and SharePoint Online. The individual will be responsible for troubleshooting escalated issues, maintaining system health, and collaborating with internal teams to ensure seamless service delivery. The role is based in Pune, Bangalore, or Ahmedabad and may require moderate travel.
What you will do
- Provide L2 support for M365 services such as Exchange Online, SharePoint Online, Teams, OneDrive, Defender for M365, and Purview.
- Troubleshoot and resolve technical issues escalated from L1 support.
- Assist in deployment, configuration, and maintenance of M365 services.
- Monitor system performance and implement corrective actions.
- Collaborate with IT teams to ensure integration and operational efficiency.
- Document support processes and best practices.
- Stay updated with M365 features and industry trends.
- Train and guide L1 support staff and end-users.
- Participate in on-call rotation for after-hours support.
- Drive innovation and facilitate change to enhance employee productivity.
- Build strong relationships with internal and external stakeholders.
Who You Are
- 2–4 years of experience in IT support, with a focus on Microsoft 365.
- Strong troubleshooting and problem-solving skills.
- Knowledge of M365 administration and configuration.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Security, Compliance, and Identity Fundamentals are a plus.
- Experience in infrastructure setup and process migration is desirable.
- Medium-level knowledge of ITIL and TCO models.
- Understanding of IT security policies and messaging services.
Not a Perfect Fit
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to work on cutting-edge Microsoft 365 technologies.
- Exposure to strategic IT operations and service optimisation.
- Collaborative work environment with global stakeholders.
- Chance to contribute to innovation and change initiatives.
- Moderate travel and flexible work arrangements.
What skills you will learn
- Advanced M365 troubleshooting and administration.
- Cross-functional collaboration and stakeholder management.
- ITIL-based service improvement planning.
- Strategic thinking and operational efficiency.
- Communication and presentation skills at senior levels.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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