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Support Specialist - VOIS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  29 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Support Specialist to join our Technology team in Pune. This role is ideal for individuals with over 4 years of experience in application support, particularly for Java Spring Boot applications. The successful candidate will be responsible for resolving incidents, monitoring application health, and collaborating with development teams to ensure operational excellence. Familiarity with AWS, Terraform, and observability tools such as Grafana and OTEL is essential. The role requires flexibility to work in shifts, including night shifts.

What you will do

  • Respond to and resolve incidents in a timely and accurate manner, ensuring SLA compliance.
  • Monitor application events proactively and take appropriate action.
  • Improve application reliability and maintainability through health checks and documentation.
  • Collaborate with development teams during refinement sessions and UAT.
  • Analyse systems to identify areas for operational improvement and implement best practices.
  • Maintain and enhance documentation such as Standard Operating Procedures.

Who you are

  • Minimum 4 years of experience in supporting Java Spring Boot applications.
  • Proficient in AWS cloud services and Infrastructure as Code using Terraform.
  • Strong analytical and problem-solving skills with experience in managing production incidents.
  • Familiar with debugging tools, application monitoring, and distributed logging.
  • Understanding of BPMN and case management for process-related incident analysis.
  • Experience with observability tools such as OTEL and Grafana.
  • Basic knowledge of AWS security monitoring (IAM, audit logs).
  • Willing to work in rotational shifts, including nights.
  • Nice-to-have: scripting skills (Bash, Python, Go), Unix familiarity, and experience with log aggregation tools (Loki, ELK, Splunk).

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

  • Opportunity to work on critical production systems and gain exposure to cloud-native technologies.
  • Collaborative environment with cross-functional teams and development partners.
  • Experience in operational excellence and process improvement initiatives.

What skills you will learn

  • Advanced application support techniques and incident management.
  • Hands-on experience with observability and monitoring tools.
  • Exposure to cloud infrastructure and automation using Terraform.
  • Best practices in documentation and operational excellence.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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