Manager_ Lead_ Application Support_PUNE
About _VOIS
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
#_VOIS
About_VOIS India
In 2009, _VOIS started operating in India and now has established global delivery centers in Pune, Bangalore, and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role Related Content (Role specific)
Job Responsibilities:
- Ready work on production support service having rotational shifts in 24X7 environment.
- Siebel CRM Application experience in Support, Maintenance, Deployment.
- Should have work experience in Support and Maintenance projects Siebel application.
- Own and ensure maximum uptime and availability of Production Environments.
- Should be experienced in E2E Siebel Environments.
- Should have experience handling Siebel’s order related issues.
- Should be experienced in E2E CRM and Order management activities
- Should have experience in middleware embedded or external
- Should be experienced in integration between Siebel and external systems such as EAI.
- Technical operational experial in AMDOCS CRM will be added advantage.
- Coordinating with offshore / onshore for technical delivery.
- Experience in Siebel Server Installation/Configurations, Gateway Installation.
- Knowledge of Unix Shell scripting for monitoring of Siebel Enterprises and on housekeeping scripts.
- Should have supported technically on deployment and Releases.
- Preferable experience in Telecom domain involves configuring and managing the production application & production servers, monitoring and scripting for automations.
- Should have Sound knowledge and exposure of Order journeys in LOB(Line of Business) , incident management, problem management, change management, release management, continuous service improvement.
- Should have sound knowledge of SQL, Oracle PL/SQL and Unix/shell.
- Should have good understanding of ITIL execution methodology, use of best practices in support and monitoring activities.
- Should have good communication and interpersonal skills with the ability to work well in both small and large teams.
_VOIS Equal Opportunity Employer Commitment
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!