Quality Assurance Engineer

What you’ll do

The Quality Assurance Engineer will oversee and ensure the effectiveness of QA processes, ensuring that all products and services produced from Vodafone meet the highest standards of quality. They will coordinate with various departments to implement and maintain QA protocols, driving continuous improvement and compliance as well as monitoring the correct execution of the processes that impact the quality. Additionally, they will mentor and guide the different testing teams, fostering a culture of excellence and accountability.

Job Responsibilities

• Assesses risks (e.g., product, project, reputational and financial risk) and defines/drives/implements the squad’s test strategy, where applicable, to mitigate these risks, including identification of deficiencies and debugging;
• Supports the teams (both local or SI) in designing test cases to assure high quality code for example by using test-driven development techniques;
• Works together with the delivery teams to design and implement efficient acceptance tests.
• Monitors the different testing processes across multiple platforms and projects and focuses iteratively on the QA issues identified to explain to the team what didn’t go well and whether the process failed to be followed.
• Is responsible to suggest/update the “as is” processes as to guarantee better results.
• Collaborates with and influences stakeholders across the e2e software development process, including 2nd and 3rd line incident support.
• Monitors and performs analytics on the defects per team, per system, per SI etc to understand areas that need improvement. A QA scorecard will be defined to measure the maturity of a specific function or platform based on the density of bugs/issues.

• The QA engineer will be accountable to increase the scorecard.
• Set up tooling in place for the QA process as well as support the other teams to use the correct tooling that can be used later for analytics, KPIs etc.

Who you are

Core competencies, knowledge, and experience:

• Quality Assurance Expertise: Deep understanding of QA methodologies, tools, and best practices, with the ability to implement and oversee QA processes. This is not the test case preparation and execution but the ability to define processes for a successful QA.
• Analytical Skills: Strong analytical and problem-solving skills to identify issues, analyze data, and drive continuous improvement.
• Communication Skills: Excellent verbal and written communication skills to effectively collaborate with stakeholders and convey complex information clearly.
• Experience in telco environments is not a must, but it can be a good differentiator.

• Must have technical / professional qualifications:

• A bachelor’s or master’s degree in a field of study of Computer Science, Information Technology, Business or a related field;
• Testing and Evaluation - Defines the test strategy, which may include test methodology, planning and interpretation to validate that the developed system/service meets business requirements.
• Software Engineering - Follows a systematic process of understanding requirements, working with stakeholders, and applying software engineering and testing concepts and standards.
• Automation and AI – Uses/Suggests innovative automation technologies to automate an iterative process to help address pain points, streamline business operations or ensuring quality in areas such as performance testing.
• Security - Manages information and Cyber Security related activities and recommending appropriate remediation measures to ensure the integrity and continuity of systems, services, and information.

Key performance indicators:

• Defect Detection Rate: Percentage of defects identified and reported during the QA process.
• Test Coverage: Extent to which the test cases cover the requirements and functionalities of the application.
• Defect Resolution Time: Average time taken to resolve identified defects.
• Process Compliance: Adherence to established QA processes and standards.
• Team Performance: Metrics related to the productivity and effectiveness of the QA team, such as the number of test cases executed per team member.
• Continuous Improvement Initiatives: Number and impact of process improvements implemented based on QA findings.

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.  

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement. 

We take pride as well in our Comprehensive Benefits Package, where you will be able to find: 

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go. 

• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones. 

• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued. 

• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead. 

• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us. 
   
  Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here! 

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. 

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. 

Together we can. 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.