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Africa Service Operations Centre: Core Specialist

Posting Country:  South Africa
Date Posted:  24 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

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When it comes to creating a place where everyone is welcome, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

 

Are you ready to join Vodacom’s exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available.
Monitoring of the Core network, troubleshooting and co-ordinating resolution of fault with the support areas. Provide guidance and support to the Core  L1 team, perform root cause analysis and respond to client queries. Identify and implement automation use cases

Your responsibilities will include:

 

  • Network Monitoring and Troubleshooting: In this role, you will be responsible for monitoring and managing our telecommunications network round the clock. Your ability to navigate and utilize network tools will be crucial in detecting, diagnosing, and resolving network anomalies to minimize downtime and maintain optimal network performance.
  • Incident Response: Act swiftly in response to critical incidents, coordinating with cross-functional teams to diagnose and mitigate issues while adhering to stringent SLAs.
  • Documentation: Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and team collaboration.
  • Collaboration: Work closely with other technical teams, such as engineering and customer support, to ensure efficient end-to-end service delivery and address complex technical challenges.
  • Continuous Improvement: Identify opportunities for process enhancement, automation, and innovation to streamline operations and enhance the overall quality of service. Knowledge on RPA, python, AIOPS, Watson will be of great advantage 
  • Troubleshooting and Issue Resolution:  Familiarity with GSM protocols will aid in isolating the root causes of these issues and implementing effective solutions within the shortest possible timeframe, ensuring minimal impact on service quality. 
  • Emergency Response: Our network operates around the clock, and emergencies can arise at any time. As part of our on-call rotation, you will be prepared to respond to critical incidents swiftly and effectively, utilizing your expertise in GSM networks to mitigate risks, restore services, and communicate progress to stakeholders.

The Ideal candidate for this role will have:

 

Must have technical / professional qualifications: 

  • Bachelor's degree  or National Diploma in Telecommunications, Electrical Engineering, Computer Science, or a related field. Matrix a must. 
  • Proven experience of at least 3 to 5 years in telecommunications operations.
  • Knowledge of telecommunications technologies, protocols, and equipment.
  • Strong problem-solving skills and the ability to make critical decisions under pressure.
  • Excellent communication skills to effectively interact with internal teams and external stakeholders.

 

Job Knowledge: 

  • Knowledge of core network topology. Knowledge on fault handling, tracing and protocols.
  • Understanding and knowledge on all type of core equipment. These include HPE cloud, Nokia, Cisco and Unix/Linux
  • Experience Alarm handling, escalations and fault handling. 
  • Experience Alarm automations and process being used. Include RPA, ALD, AIOPS, Watson, Runbooks
  • Knowledgeable in network stats across all domains 
  • Knowledge on third party fault handling and understanding there business
     

 

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Job-Related Skills:

  • Incident Management & Problem Management.
  • Network Management processes and principles
  • Core Systems/Networks  
  • GSM knowledge and related technologies
  • Process design  for RPA and automation 

 

We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 06 May 2024


The base location for this role is Vodacom Techno Centre.


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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