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Specialist Business Analyst

Posting Country:  South Africa
Date Posted:  2 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

 

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

 

To ensure that user requirements for the business are documented, developed, and delivered on.

Your responsibilities will include:

 

•    Supports the business unit owner in the formulation of an initiative by determining problems and identifying business needs to ensure that the business needs are aligned to the business strategic and tactical goals.
•    To document and manage changes to requirements throughout the project life cycle by capturing requirement attributes and building a traceability matrix.
•    Facilitate requirements gathering through interview, requirements workshops, etc. 
•    Maintain a steady backlog of requirements that are ready to go Program Incremental Planning.
•    Support the day-to-day needs of project teams in understanding customer and business requirements
•    Identify the risks related to changes in requirements, determine the impact those risks may have on the ability to deliver benefits, and recommends actions to mitigate risks where possible.
•    To ensure effective communication and liaison with all stakeholders
•    To ensure that deliverables developed meet the business requirements and quality standards.
•    To perform business analysis and design activities by assessing requirements in terms of feasibility, impact and cost, thereby assisting to create and compile accurate user requirement documents.
•    To ensure that projects are delivered according to requirements, specified designs and that the technical and business teams are aligned around the same objectives and deliverables.


Key performance indicators 
•    Ensure the timeous delivery of specifications for Enhancements, Configuration, Product and Requirement analysis
•    Ensure the timeous delivery of specifications for Projects
•    Ensure that all Roadmap projects are completed according to the scope of work and agreed quality standard by the time scales agreed and provide post-implementation support
•    Implementation of Business Process Improvements / re-engineering that would add significant value to the business
•    NPS scores for both Online domain and Vodacom
•    Living the Vodacom way of being Customer Obsessed, Innovation Hungry, Ambitious and Competitive through Speed,  Simplicity and Trust

The ideal candidate for this role will have:

 

•    Matric (essential), 
•    3 year National Diploma or Degree in IT or relevant field
•    2 - 3 Years business analysis / systems analysis experience 
•    Recognised Business Analysis qualification (FTI Diploma, Agile Business Analysis, CBAP) (advantageous)


Job knowledge :
•    Complex business analysis cases
•    Group facilitation sessions
•    Change control procedures
•    Project management fundamentals
•    Technology / Industry trends
•    Business analysis methods and tools

 

Skills :
•    Problem solving skills are essential
•    Decision making skills are essential
•    Analytical skills are essential
•    Computer Applications (MS Office) is essential
•    Interpersonal skills are essential
•    Presentation and Facilitation skills are essential

 

Competencies - Extreme Importance :
•    Delivering Results and Meeting Customer Expectations
•    Deciding and Initiating Action
•    Writing and Reporting
•    Persuading and Influencing
•    Adapting and Responding to Change
•    Coping with Pressures and Setbacks 

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 08 October 2025. 


The base location for this role is Cape Town.

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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