Specialist: Storage
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Role Purpose/Business Unit:
The Storage Platforms Specialist is a key technical contributor responsible for the deployment, maintenance, and optimization of enterprise storage and server solutions. This role requires strong hands-on experience with SAN, NAS, and cloud storage technologies, as well as a solid understanding of virtualization and datacentre operations. The specialist works closely with senior engineers, cross-functional teams, and vendors to ensure the storage infrastructure supports business needs with high performance, reliability, and scalability.
Your responsibilities will include:
- Deliver expert-level support and implementation of enterprise storage solutions, including Dell Networker, EMC Data Domain, and Dell storage arrays. Maintain and optimize SAN environments (Brocade & Cisco) and storage integration across platforms such as Windows, Red Hat Linux, AIX, and VMware.
- Ensure the stability, performance, and availability of storage platforms by proactively monitoring systems, managing incidents, and executing maintenance activities. Use tools like DCA to apply patches, perform upgrades, and manage configuration changes.
- Maintain and improve operational documentation, including procedures, runbooks, and RACI models. Contribute to the development of automation scripts and workflows to streamline storage operations.
- Support compliance with regulatory and audit requirements (e.g., PCI, SOX) by ensuring proper controls, documentation, and reporting are in place for storage systems.
- Collaborate with infrastructure, application, and support teams to resolve issues, fulfil storage-related requests, and ensure alignment with business needs. Coordinate with vendors for support and roadmap discussions.
- Manage and fulfil infrastructure requests via the Infrastructure Demand System (Jira), ensuring timely and accurate delivery of storage services.
- Stay informed on emerging storage technologies and trends. Provide input into platform enhancements and capacity planning. Track and report on key performance indicators such as availability, license utilization, and storage performance.
The ideal candidate for this role will have:
- Matric / Grade 12 essential
- 3-year related degree or diploma in IT, Engineering, Computer Science or another relevant field preferred
- Minimum of 5 years relevant work experience
- Technical team lead experience preferred.
- Application of ITIL principles in an operational environment.
- Experience with SRE practices and principles is highly desirable.
- Experience working in a large agile environment, with multiple teams.
Core competencies, knowledge, and experience:
- Expert-Level Technical Proficiency: Demonstrated hands-on experience with enterprise storage platforms and deep understanding of storage architectures, protocols, and data protection strategies.
- Advanced Troubleshooting and Problem Solving: Skilled in diagnosing and resolving complex technical issues across SAN/NAS environments and multi-platform operating systems. Capable of managing high-impact incidents with precision and speed.
- Site Reliability Engineering (SRE) Practices: Familiar with SRE principles, including proactive monitoring, automation, incident response, and post-incident reviews to drive continuous improvement and system resilience.
- Collaborative and Independent Work Style: Able to work autonomously while contributing effectively within cross-functional teams in dynamic, high-pressure environments.
- Effective Communication: Strong verbal and written communication skills to engage with technical teams, business stakeholders, and external vendors, translating complex technical concepts into clear business language.
- Strategic Planning and Financial Acumen: Experienced in capacity and performance planning, compiling long-range architectural roadmaps, and managing budgets. Skilled in leading RFP processes and vendor evaluations.
- Agile Mindset: Comfortable working within Agile frameworks, contributing to iterative planning, execution, and continuous delivery in cross-functional teams.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 11 October 2025
The base location for this role is Bellville, Cape Town
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.