IT Network Administrator

ROLE PURPOSE

• Manage day-to-day network operations and support, including all service request break/fix issues and the assignment of non-routine or unplanned tasks.
• Installs configures, maintains, and monitors the rollout and Cyber security compliance of switches, routers, Firewalls, any other network appliances, and associated hardware and software.
• Analyses, diagnoses, and resolves network hardware and software problems or failures to all networking devices in the whole country

Key Responsibilities:

Business Application Availability Management : 

• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
• Analyze and identify all technical problems and provide consultation and training to help all users.
• Analyze IT network systems and ensure compliance to all IT and Vodafone Group standard practices.
• Prepare and maintain all records and files in relation to IT assets, network performance and problems.
• Assist users, communicate all IT policies to users, and ensure user compliance.
• Develop and facilitate various initiatives to develop user compliance activities.
• Analyze and resolve problems.
• Ensure network security and connectivity
• Daily health check as per the agreed standard operating procedure
• Business Continuity Management
• Perform patching, hardening, remediation of discovered vulnerabilities and automated deployments on Network devices
• Responsible for incident management as it relates to the Network device infrastructure
• Manage those servers as per policies and procedures
• Produce Compliance assessment report, and evidences, Audit findings remediation actions
• Follow up Calls and SR logged with OEM Support as per Support contract SLA

IT Service Management

• Network Device Assets Discovery, authentication and Inventory
• Incident and Problems management as per the policy
• Change, Configuration and Release management as per the policy
• Capacity management as per the policy
• Provide support to all system owners of systems connected to all Network
• Devices where applicable and in alignment with IT service Desk Policy
• Basic Architecture design – UAT

Project Management, Products and Services Development :

• Implement new infrastructure required for new projects, products and services
• Third party systems Integration Design and Implementation

Cyber Security and GDPR :

• Manage Daily Users Access Management
• Manage Daily Privileged Users Access Management
• Enforce Cybersecurity and GDPR by design on each Networking Devices.
• IT Assets obsolescence management
• Vulnerabilities and Compliance Management
•  Ensure no Unsecure Ports on Network Devices

Key performance indicators

Responsible for the delivery of the following outputs:

• NETWORKING DEVICES Systems Availability
• NETWORKING DEVICES systems Performance
• NETWORKING DEVICES Systems Reference Architectures & Technical Designs
• NETWORKING DEVICES Systems Cyber Security Standards & Guidelines Implementation
• NETWORKING DEVICES Systems Resilience
• NETWORKING DEVICES Systems Capacity Management
• Environment Usage Selection Tools

Core competencies, knowledge and experience

• 3+ years of proven, advanced and specialized experience in a network administrator role
• Hands on experience in networking, routing and switching.
• Ability to interact with third parties (Suppliers, clients, customers), coordinating and facilitating the work of others
• The ability to work independently and with teams.
• A customer-oriented attitude and desire to help others succeed
• Personal and professional integrity, which communicates a sense of mission,
• Leadership, and ability to self-start.
• Committed to providing quality customer service.
• 3+ years of proven, advanced and specialized experience in a network administrator role
• Hands on experience in networking, routing and switching.
• Ability to interact with third parties (Suppliers, clients, customers), coordinating and facilitating the work of others
• The ability to work independently and with teams.
• A customer-oriented attitude and desire to help others succeed
• Personal and professional integrity, which communicates a sense of mission,
• Leadership, and ability to self-start.
• Committed to providing quality customer service.
• A positive and proactive approach in identifying problems, creating innovative solutions.
• Reporting skills
• Works autonomously within established procedures and practices

Must have technical / professional qualifications:

• Proven experience in a network administrator role
• Hands on experience in networking, routing and switching
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Great at organizing, prioritizing and multitasking
• Juniper, Cisco, CWNA or BCNE certification
• High school diploma.
• Minimum telecommunications knowledge would be an advantage