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Manager: Digital Field Customer Ops Engineering

Posting Country:  Mozambique
Date Posted:  12 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

Role purpose:
The Manager of Digital Field Customer Ops Engineering is a servant leader who is responsible for leading a team of Software Engineers that is tasked with delivering backend and Backoffice solutions to enable customer operations on the field such as onboarding, profile update, SIM SWAP. This role is responsible for coordinating the Engineering efforts, ensure on time delivery and alignment with priorities and defined technical approach. This role embodies the scrum principles and leads the team Guided by them, acting as a Scrum Master. The role works closely with Managers of other Engineering teams within and outside the Digital Field Enablement division and also works closely with Product Owners, Solution Architects, Chapter Leads, Release train engineers, and QA-Engineer, all which are not reporting to the role.


Key accountabilities and decision ownership:

 

  • Work closely with the Product team and Solution architect to shape the product vision, functionality and roadmap;
  • Manage team capacity, allocation and drive planning & execution of team backlog, ensuring that what’s committed is delivered on time and works as expected first time;
  • Keep track and respond to faults and defects raised by customers and operations teams expediting resolution of pressing issues to minimize customer & financial impact;
  • Ensure adherence to solution architecture, design standards, and security guidelines in all team deliverables, working closely with the Solution Architect and Chapter Leads;
  • Ensure adherence to company policy and core software engineering practices (code management, code reviews, pair programming, deployment automation, change management, etc);
  • Foster a culture of ownership and innovation, and support career development through regular feedback and coaching.


Core competencies, knowledge and experience:

 

  • Strong leadership and management skills, with experience managing a team of software engineers using Agile Methodologies;
  • Excellent communication and collaboration skills, with the ability to partner effectively with cross-functional teams and communicate with senior management;
  • Strong analytical skills;
  • Good Understanding of how software is conceived and SDLC in general with enough background to contribute in technical discussions and guide technical Implementation;
  • A minimum of 4 Years of proven Experience in Software Development hands-on, with at least 1 year leading/managing a team.

 


Must have skills / professional qualifications:

 

  • Honors degree in any IT Related field;
  • Planning, Agile Methodology & Scrum;
  • English (spoken & written);
  • Technology core skills: Networking, Linux, Web Architecture, REST-APIs;
  • High-level understanding of Programming & Modern software engineering: SPA, Containers, Cross-Platform, Microservices, DevOps, Cloud Computing

 

Preferred skills / professional qualifications:

 

  • Certified AWS Cloud Practitioner;
  • Linux Foundation Certified IT Associate (LFCA);
  • Certified Scrum Master;
  • Certified Engineering Manager (CEM).

 

Key performance indicators:

 

  • Yield & On Time Delivery;
  • Ratio of deviations from solution designs & engineering practices;
  • Reliability & Defect ratio.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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