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Specialist: Intelligence Networks Telecoms

Posting Country:  South Africa
Date Posted:  23 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

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When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024

Role Purpose/Business Unit:

 

  • Provide support for the Converged Charging System and other IN Telecoms systems and services 
     
  • Provide input to solution architecture, strategy and design for the Converged Charging System and other IN Telecoms systems and services 
  • Development of Application Code or scripts to help in optimising Operations and Support of the Converged Charging Environment
  • Research and investigation into latest technology to be incorporated on prepaid network to ensure stability, innovation and cost saving. This includes research into Digital Technologies like AI and Robotics
  • Provide input into product development and support of Converged Charging System and other IN Telecoms systems and services. 
  • Maintain availability targets on Supported systems and services. 
  • Provide support to Customer Care and Billing Counterparts
  • Ensure business continuity in place for prepaid systems and services
  • Capacity planning on Supported systems and services

Your responsibilities will include:

 

  • Routine system preventative and corrective maintenance on IN Telecoms systems. Procedures are to be reviewed and amended on an on-going basis, looking for more optimal ways of carrying out these system/application checks. 
  • Support of IN Telecoms systems and services, core system being the Converged Charging system
  • Provide high level support to customer care regarding customer queries on prepaid transactions performed 
  • Provide high level support to junior members in the IN Telecoms team
  • Focus on system, application and database administration and optimisation. This includes all possible tasks required on supported systems. Assistance can be obtained from vendors with the aim of carrying out those tasks going forward.
  • Monitor and manage IN Telecoms service availability of 99,98%. Find effective and efficient means of ensuring this availability target is achieved. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.
  • High level and operational support.
  • Proactively monitor, manage and optimise resource/capacity utilisation
  • Event and fault management.
  • Configuration management
  • Compilation of operational manuals on all systems.
  • Compilation of statistical and fault reporting system. 
  • Controlling supplier/vendor trouble tickets.
  • System Security and Backup Administration.
  • Service Desk Administration.
  • Co-ordinate and facilitate meetings.
  • Follow ISO Quality Assurance Procedures.
  • Maintain technical library and documentation.
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  • Compiling and distribution of job orders as per change management procedures.
  • Liasing with BSG, WASPS, NMC Suppliers/Vendors and other divisions within Vodacom on a daily basis.
  • Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.
  • Ensuring systems and applications are performing optimally. This includes collecting data, analysis and executing required actions.
  • Constantly look at ways of being proactive to issues that occur on system and application level
  • Investigation into support tools that will assist in operations being increasingly effective and efficient
  • Investigation into replacement systems and applications to improve performance as well as save capex and opex costs
  • Disaster recovery planning and implementation on supported systems
  • Security and SOX administration on supported systems 

The Ideal candidate for this role will have:

 

 

Must have technical / professional qualifications: 

  • Degree or Diploma in Engineering or Computer Science or equivalent tertiary qualification
  • 3-5 years Telecommunications experience 
  • 3-5 years Prepaid/Postpaid Charging Experience (OCS/CCS)
  • 3-5 years advanced experience on Java/C/C++  based applications and UNIX related systems and applications.
  • Software Development Experience will be advantageous.
  • Experience on Digital Technologies like Big Data, AI, Robotics/Automation will be advantageous.
  • Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.
  • Advanced Experience in Database admin on Oracle and MySQL 
  • Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point.

Core competencies, knowledge and experience :

  • Computer applications
  • Analytical thinking
  • Problem solving
  • Interpersonal
  • Communications
  • Time management
  • Technical Writing
  • System Architecture
  • Co-ordinating
  • Implementation
  • Creativity
  • Presentation
  • Facilitation
  • Decision making                                                  
  • Supervisory and mentoring skills

 

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Knowledge: 

  • GSM network – intermediate to advanced
  • Mobile Telecommunication Industry – advanced      -   Intelligent Networks - advanced
  • Prepaid/Postpaid Charging – advanced   -Converged Charging systems – advance -System and application monitoring applications – Advanced 
  • Operating systems –   Unix – advanced, Linux - Advanced
  • Database administration -Oracle – intermediate   MYSQL - intermediate
  • Intelligent networks and technology - advanced
  • Business Ethics - intermediate
  • Engineering Standards - advanced
  • Business Processes – advanced


We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 06 May 2024


The base location for this role is Vodacom Campus,Midrand.


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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