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Specialist: Process Solutions and Improvements

Posting Country:  South Africa
Date Posted:  6 Aug 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

 

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

 

  • Cultivating and managing constructive working relationships with Business Stakeholders.
  • Co-ordinating and Reporting on improvement initiatives within Vodacom with a specific focus on Process Improvements, Risk mitigation and Risk awareness.   
  • Providing Specialist support to the Forensic Division.

Your responsibilities will include:

 

  • Interfacing with the  Customer experience team to ensure  communication through touch points are consistent and ensuring correct processes are in place to support the communication
  • Ensuring correct and relevant reconciliations between online transitions and financial institutions are in place.
  • Communication on and Co-ordination of Process and System improvement initiatives.
  • Creating monthly/weekly reports  on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement
  • Extracting and Consolidating Information for the Forensic Department to aid in investigations.

The ideal candidate for this role will have:

 

  • Matric / SAQA Accredited Equivalent (essential)
  • 3 year Degree or Diploma in Information Technology or Equivalent ( Essential )
  • A minimum of 3 years relevant experience
  • Intermediate / Advanced SQL (PLSQL) and/or  Informix  (Essential)
  • Experience with  system process and   data structures
  • Tactically astute, with a proven track record in the delivery of challenging business results.

 

Core competencies, knowledge and experience :

  • Strong Interpersonal skills
  • Sound  Analytics  skills
  • Presentation and communicating skills
  • Has extensive knowledge of Vodacom’s Products, Services and Business Processes.

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 14 August 2025. 

 


The base location for this role is Vodacom Midrand Campus. 

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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