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Specialist: Service Delivery

Posting Country:  South Africa
Date Posted:  13 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

 

To actively facilitate business operation functions for billing assurance and governance for fixed services. This role will lead the implementation of solutions and capabilities that ensure revenue assurance and billing process efficiencies within the Department. Additionally, the role will include a governance function for VSA IT as per ISD’s policy custodianship.

Your responsibilities will include:

 

  • Governance – maintain relevant policies and procedures for which ISD is the custodian and conduct training where required to VSA IT teams.
  • End to end problem solving based on a good understanding of the billing systems/processes within fixed services and the broader Vodacom
  • Review and analyse the effectiveness and efficiency of existing billing systems to develop strategies for improving and enhancing those areas.
  • Collaborate with internal billing business partners to overcome issues impacting customer experience and execute operational improvement initiatives.
  • Responsible for identifying revenue gaps and putting in revenue assurance controls.
  • Manage daily operations of the customer billing process.
  • Define technical workflows to enable billing capabilities by documenting and prioritizing process/system change requests.
  • Lead and drive project delivery and ensure that requirements, specified designs and technical solution specifications are met. 
  • Work with the reporting team to ensure monitoring tools and analytics for the billing area are in place.
  • Maintain, re-evaluate, optimise or automate existing business billing processes.
  • Facilitate sessions to identify & fix transactional anomalies related to billing controls including those related to compliance such as security, privacy, and regulatory needs.
  • Document and educate relevant teams to ensure process alignment
  • The role would require rotational standby

The ideal candidate for this role will have:

 

  • Matric is essential
  • A relevant IT 3-year tertiary qualification is essential.
  • 3-5 years’ experience in an IT Operations environment is essential. 
  • FTTx, Billing Assurance & GSM related experience is highly desirable
  • ITIL Service Management Foundation is essential


Job knowledge:

  • Group facilitation sessions
  • CRM & Provisioning 
  • ITIL Service Management Framework 
  • Service Operations
  • Service Transition 
  • Data Modelling


Skills:

  • Problem solving skills are essential
  • Decision making skills are essential
  • Analytical skills are essential
  • Computer Applications (MS Office, Excel) is essential
  • Interpersonal skills are essential
  • Presentation skills are essential
  • Facilitation skills are essential
  • Understanding of ITIL

We make an impact by offering:

 

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 20 May 2025. 


The base location for this role is Vodacom, Midrand Campus.  

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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