IT Operations Manager
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Role Purpose/Business Unit:
The IT Operations Manager at MAST Services is responsible for overseeing and managing the day-to-day operations of the IT department. This role ensures the efficient functioning of the company's IT infrastructure, systems, and services to support business operations and objectives.
Your responsibilities will include:
Leadership and Team Management:
- Lead, mentor, and manage the IT operations team, fostering a collaborative, high-performance culture.
- Set clear performance objectives, conduct regular performance reviews, and provide ongoing training and development opportunities.
IT Infrastructure Management:
- Oversee the maintenance, upgrade, and support of all IT infrastructure, including networks, servers, and storage systems.
- Ensure IT systems and infrastructure availability, reliability, and security.
Service Delivery and Support:
- Manage IT service delivery to ensure the efficient and timely resolution of technical issues.
- Implement and monitor IT service management (ITSM) practices to enhance service quality and user satisfaction.
Security and Compliance:
- Ensure IT operations adhere to company policies, industry standards, and regulatory requirements.
- Implement robust security measures to protect company data and IT assets.
Continuous Improvement and Innovation:
- Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
- Stay updated with emerging technologies and industry trends to drive innovation within the IT department.
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
Bachelor’s Degree:
- A bachelor’s degree/diploma in Information Technology, Computer Science, or a related field.
Professional Certifications:
- ITIL (Information Technology Infrastructure Library) Foundation or higher certification.
- PMP (Project Management Professional) or PRINCE2 certification for project management.
- CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager) for security management (optional but highly desirable).
Experience:
- Minimum of 5-8 years of experience in IT operations management or a similar role.
- Proven experience in managing and maintaining IT infrastructure and services.
- Demonstrated experience in leading and managing IT teams.
Technical Skills:
- Strong understanding of network infrastructure, server management, and storage systems.
- Proficiency in using ITSM tools and platforms.
- Knowledge of cloud services and virtualisation technologies.
Regulatory and Compliance Knowledge:
- Familiarity with industry standards and regulations such as ISO 27001, POPIA, or other relevant standards.
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Core competencies, knowledge and experience:
Leadership and Team Management:
- Proven ability to lead, mentor, and manage a diverse team of IT professionals.
- Strong skills in setting performance objectives, conducting performance reviews, and fostering a collaborative work environment.
Technical Expertise:
- In-depth knowledge of IT infrastructure, including networks, servers, storage systems, and cloud services.
- Proficiency in IT service management (ITSM) practices, such as ITIL, and experience with service desk tools.
Problem-Solving and Analytical Skills:
- Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
- Capability to identify opportunities for process improvements and implement best practices.
Project Management:
- Demonstrated experience in planning, executing, and managing IT projects.
- Ability to deliver projects on time, within scope, and budget, using project management methodologies like Agile or PRINCE2.
Security and Compliance:
- Comprehensive understanding of IT security principles, practices, and regulatory requirements.
- Experience implementing and maintaining security measures to protect data and IT assets, ensuring compliance with industry standards.
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 22 October 2024
The base location for this role is,MAST Bryanston
The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.